Job Description
Join our dynamic Oklahoma City team as a Local Customer Service Representative and enjoy the flexibility of daily pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our valued clients in a fast-paced, rewarding environment.
At CustomerFirst Solutions, we prioritize your work-life balance with competitive compensation, comprehensive training, and a supportive culture. Your expertise will directly impact customer satisfaction while enjoying the financial security of same-day pay.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics including call quality and resolution targets
- Contribute to team knowledge through training session participation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Excellent communication skills with clear, empathetic verbal abilities
- Proficient in CRM software and MS Office applications
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience in high-pressure situations