Job Description
Join our dynamic team as a Local Customer Service Representative in Cleveland! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers immediately. As the frontline voice of our brand, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. Enjoy competitive pay, comprehensive training, and a supportive environment focused on your growth. Open interviews held daily at our downtown Cleveland location – apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and speed
- Resolve billing, technical, and product inquiries using CRM tools
- Document interactions accurately in Salesforce and escalate complex issues appropriately
- Collaborate with support teams to deliver seamless customer experiences
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in daily team huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in retail, call center, or tech support
- Proficiency with Microsoft Office and CRM platforms (Salesforce a plus)
- Exceptional communication skills and conflict resolution abilities
- Ability to multitask in fast-paced environments with attention to detail
- Positive attitude and commitment to exceeding customer expectations
- Must pass background check and drug screening (immediate hire contingent on clearance)