Job Description
Join our dynamic team as a Local Customer Service Representative in Tucson! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. ConnectCare Solutions is seeking empathetic professionals to deliver exceptional support to our Arizona clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries and service issues using CRM systems
- Document interactions accurately and maintain customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screen
- Valid Arizona driver's license (if field support required)