Job Description
Join Phoenix Connect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking dedicated professionals to deliver exceptional support to Arizona residents during weekend shifts. This hybrid role combines local Phoenix presence with remote flexibility, allowing you to serve customers from the comfort of your home while staying connected to our vibrant team. Enjoy competitive pay, comprehensive training, and the opportunity to make a real impact in your community.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Comprehensive benefits package (health, dental, vision)
- Flexible weekend schedule (Sat/Sun)
- Remote work setup with provided equipment
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism and empathy
- Resolve billing, technical, and service issues for Phoenix-area residents
- Document interactions accurately in CRM systems
- Collaborate with local support teams to address regional service gaps
- Maintain high customer satisfaction metrics (CSAT, NPS)
- Participate in weekend team meetings and training sessions
- Identify process improvement opportunities for local service delivery
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional markets
- Strong communication skills and cultural competency for diverse Phoenix communities
- Ability to work independently in remote setting
- Proficiency with CRM software and MS Office Suite
- Flexible availability for weekend shifts (Saturday/Sunday)
- Arizona residency required for local service knowledge
- Bilingual (English/Spanish) a strong plus