Job Description
Join our award-winning customer service team as a Weekend Shift Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support to our local community during weekend hours (Saturday/Sunday). Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Perfect for candidates seeking work-life balance with a 3-day weekend schedule. Apply today and become part of Atlanta's top-rated service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Flexibility to work weekends (12-hour shifts: 7AM-7PM)
- Pass background check and drug screening