Job Description
Join our award-winning customer support team in sunny San Diego! ConnectCare Solutions is seeking passionate individuals to deliver exceptional service during weekend shifts. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. This role is perfect for detail-oriented communicators who thrive in fast-paced environments.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Document interactions in CRM systems
- Participate in weekend hiring events and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently and in team settings
- Flexible availability for weekend shifts (Sat/Sun)
- Strong problem-solving abilities
- Bilingual (English/Spanish) highly desirable