Job Description
Join our award-winning team as a Local Customer Service Representative in Raleigh! We're seeking passionate individuals to deliver exceptional support on weekend shifts while enjoying competitive pay and comprehensive benefits. This is your chance to make a real impact in our community while advancing your career in customer service excellence.
What We Offer:
- Competitive hourly pay ($19-$25) plus performance bonuses
- Full benefits package including health insurance, 401(k), and paid time off
- Weekend shift flexibility (Sat/Sun 8am-8pm)
- Career advancement opportunities across our national network
- Modern, collaborative workspace in downtown Raleigh
If you thrive in fast-paced environments and take pride in helping others, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools while meeting SLA targets
- Process transactions, returns, and account modifications accurately
- Collaborate with cross-functional teams to improve service workflows
- Maintain detailed customer records in Salesforce and Zendesk
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities with emotional intelligence
- Ability to work independently and as part of a team
- Flexibility for weekend and holiday shifts
- High school diploma or equivalent; college degree preferred