Job Description
Join Elite Support Solutions as a Local Customer Service Representative in Tampa and become the voice of our brand! We're seeking passionate professionals to deliver exceptional customer experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Special Hiring Event: Meet our recruiters at our New York career fair on October 15th – mention this Tampa role for priority consideration!
As a cornerstone of our customer success team, you'll resolve inquiries, build relationships, and drive satisfaction through every interaction. This role is perfect for detail-oriented individuals who thrive in fast-paced settings and value work-life balance with weekends off.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- 1+ years of customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills with a clear, professional tone
- Strong problem-solving abilities and patience during high-pressure situations
- Proficiency with CRM software and Microsoft Office Suite
- Weekend availability (Saturday/Sunday shifts required)
- High school diploma or equivalent; associate's degree preferred
- Ability to multitask in a fast-paced digital environment