Job Description
Join our award-winning customer service team in Charlotte, NC and enjoy the financial stability of weekly pay! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. As a Local Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while building lasting relationships. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. Apply today and start earning weekly!
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, technical, and product-related issues using proprietary systems
- Document interactions accurately in CRM platforms while meeting quality standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training to maintain product knowledge and service excellence
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a BPO or retail setting
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Reliable transportation for on-site shifts in Charlotte
- Flexible availability including evenings and weekends during peak seasons