Job Description
Join our award-winning team at ConnectCare Solutions and transform your passion for people into a rewarding career! We're hosting an exclusive hiring event for Local Customer Service Representatives in Charlotte, NC, offering weekly pay, comprehensive benefits, and a supportive culture where your growth is prioritized. No experience required – we provide paid training!
As a frontline ambassador, you'll empower customers with seamless support while enjoying stability in a role that values your contribution. Our modern office features flexible scheduling, recognition programs, and clear advancement paths. Ready to build a future where every interaction matters?
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet performance targets including CSAT scores and resolution times
- Participate in weekly training to enhance product knowledge
- Contribute to process improvements for better customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving mindset with patience and resilience
- Basic computer proficiency (MS Office, CRM platforms)
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to teamwork