Job Description
Join our award-winning customer service team as a Local Customer Service Representative and become the heart of our client relationships! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a tangible impact in your local Mesa community. Our culture values growth, recognition, and work-life balance – apply today to start your rewarding remote career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rating
- Resolve billing, product, and service issues using CRM tools (Salesforce/Zendesk)
- Document interactions accurately in real-time while maintaining PCI compliance
- Collaborate with local partners to address community-specific service needs
- Meet/exceed monthly KPIs for call handling time and first-contact resolution
- Participate in quarterly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in call center or retail environments
- Typing speed of 45+ WPM with strong written/verbal communication
- Proficiency in CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office space
- Ability to work evenings/weekends during peak seasons
- Bilingual (English/Spanish) certification a plus