Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals to deliver exceptional support to local clients. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. Work in a dynamic environment where your voice matters and your contributions are valued. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Identify and escalate complex technical or billing concerns
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Detroit location
- Flexible availability including evenings/weekends
- Basic computer proficiency (typing 35+ WPM)
- Positive attitude and willingness to learn