Job Description
Join our award-winning customer experience team as a Local Customer Service Representative in Washington, DC! We're hosting an exclusive hiring event for motivated individuals seeking full-time careers in customer service with growth opportunities. As a key frontline ambassador, you'll deliver exceptional support to our diverse client base while building lasting relationships. This role offers comprehensive training, competitive benefits, and a dynamic team environment where your voice matters. Hiring Event Details: October 28, 2023 | 10 AM - 4 PM | 1400 K St NW, Washington, DC. Walk-ins welcome! Also hiring for Atlanta positions - inquire during the event!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person inquiries
- Resolve complex issues with empathy and efficiency while maintaining SLAs
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and contribute to revenue growth
- Maintain detailed knowledge of products/services and policies
- Participate in continuous training and development programs
Qualifications
- Minimum 1 year customer service experience in local/regional markets
- Exceptional communication skills with multilingual proficiency a plus
- Proficiency in CRM platforms and Microsoft Office Suite
- Ability to thrive in fast-paced environments with competing priorities
- High school diploma or equivalent; college degree preferred
- Valid government-issued ID for on-site event participation
- Flexibility to work weekends and holidays as needed
- Proven track record of meeting/exceeding performance metrics