Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy weekly pay, comprehensive paid training, and a rewarding career path in Baltimore! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy flexible scheduling, competitive benefits, and opportunities for advancement within a supportive environment. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues, order discrepancies, and service complaints efficiently
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge and service skills
- Identify and escalate complex issues to senior support staff
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (MS Office, CRM systems)
- Ability to work flexible shifts including evenings and weekends
- Customer service experience (0-2 years) or willingness to learn
- Valid work authorization and ability to pass background check
- Residency in Baltimore metro area preferred