Job Description
Join our award-winning customer service team in the heart of Washington DC! Apex Solutions Group is seeking passionate individuals to deliver exceptional local support to our diverse clientele. As a cornerstone of our community engagement, this role offers career growth, comprehensive benefits, and the opportunity to make a direct impact on residents' daily lives. Our modern downtown office features collaborative workspaces, wellness programs, and a vibrant team culture.
We're hosting a exclusive hiring event on October 28th at our DC headquarters. Walk-ins welcome from 10 AM - 4 PM with on-the-spot interviews. Bring your resume and enthusiasm for serving your community!
Responsibilities
- Provide in-person and phone support to Washington DC residents regarding municipal services, utility inquiries, and local programs
- Resolve complex customer issues through multi-channel communication (in-person, phone, email)
- Maintain detailed records in CRM system with 99% accuracy for compliance reporting
- Collaborate with city agencies and community partners to enhance service delivery
- Train new representatives on local service protocols and community resources
- Participate in quarterly community outreach initiatives across DC neighborhoods
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years experience in face-to-face customer service roles
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Deep knowledge of Washington DC neighborhoods, landmarks, and local government
- Ability to speak Spanish or another local language fluently
- Exceptional problem-solving skills with empathy-first approach
- Valid DC driver's license and reliable transportation for off-site events