Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional experiences to our community. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic environment. Be the voice of our brand and make a tangible impact on local customers' lives.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and efficiency
- Resolve customer concerns using multi-channel communication tools
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and productivity
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent required; college preferred
- 1+ years customer service experience in a local market
- Strong verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, team-oriented environments
- Philadelphia area residency strongly preferred
- Flexible availability including evenings/weekends as needed
- Positive attitude with problem-solving mindset