Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community! We're urgently hiring passionate individuals in Washington DC to deliver exceptional service to our neighbors. With comprehensive paid training and a supportive team environment, you'll gain valuable skills while making a real impact. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a thriving local business. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls, emails, and in-person inquiries from local customers
- Resolve customer issues efficiently using our CRM system and local resource knowledge
- Process transactions and orders while maintaining accurate records
- Collaborate with community partners to enhance service delivery
- Meet performance metrics including customer satisfaction scores
- Participate in continuous training on local services and products
- Contribute feedback to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Knowledge of Washington DC area neighborhoods (strongly preferred)
- Problem-solving mindset with attention to detail
- Availability for flexible shifts including weekends
- Passion for community engagement and local business