Job Description
Join UrbanConnect Solutions as a Local Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional support to Philadelphia and New York clients. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment where your growth matters. Advance your career in customer service while making a tangible impact on local businesses and residents.
Responsibilities
- Provide empathetic and efficient support via phone, email, and in-person channels
- Resolve inquiries regarding products, services, and account management
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance client satisfaction
- Participate in continuous training to master service protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to thrive in fast-paced, team-oriented settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends