Job Description
Join our award-winning customer experience team as a Local Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to our Milwaukee community while working remotely. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
As a key member of our customer success team, you'll be the voice of ConnectCare Solutions, resolving inquiries with empathy and expertise. We provide all necessary equipment and training – you just bring your dedication to serving others.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service issues for Milwaukee-area residents
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with local teams to resolve complex customer concerns
- Identify opportunities to improve customer experience processes
- Meet and exceed monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience, preferably in local/regional markets
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office suite
- Ability to work independently in a remote setting
- Strong attention to detail and organizational abilities
- Positive attitude and resilience in handling challenging situations
- Must reside in Milwaukee or surrounding Wisconsin area