Job Description
Join Pennsylvania Customer Solutions Inc. as a Local Customer Service Representative and kickstart your career in customer support! We're seeking passionate individuals to deliver exceptional service to our Pennsylvania-based clients. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. This full-time role offers stability, growth opportunities, and the chance to make a real impact in your local community. If you're ready to build a rewarding career while helping others, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using internal knowledge bases
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues when needed
- Meet performance metrics for call resolution time and customer satisfaction
- Participate in ongoing training to master new products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or call center experience
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid Pennsylvania driver's license (for occasional field visits)