Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our vibrant San Francisco community! We're seeking passionate individuals to deliver exceptional support to our local clients. Enjoy a competitive salary, comprehensive benefits, and the opportunity to grow within a dynamic team. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve product/service issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with local partners to coordinate service deliveries and troubleshoot logistics
- Identify trends in customer feedback to improve service quality
- Meet/exceed monthly performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local business context
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible shifts including evenings and weekends
- Valid California driver's license (for occasional local partner visits)
- Proficient in Microsoft Office Suite