Job Description
Join CityConnect Solutions as a Local Customer Service Representative and kickstart your career in customer service with comprehensive paid training! We're seeking passionate individuals in Louisville to deliver exceptional support to our community-based clients. Enjoy a flexible part-time schedule while making a real impact through meaningful customer interactions. No prior experience required – we provide all training needed to succeed in this rewarding role.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve service issues efficiently using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to escalate complex matters when necessary
- Meet performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including evenings/weekends
- Customer service experience preferred but not required
- Must pass background check and drug screen