Job Description
Unlock financial freedom with daily pay! Join our award-winning team as a Local Customer Service Representative in Charlotte, NC. We're revolutionizing how you get paid – no more waiting for payday! Enjoy competitive hourly rates, flexible scheduling, and comprehensive benefits while making a real impact in your community.
Why this role is different: Experience the Daily Pay Advantage – access your earnings instantly after every shift! We're hosting exclusive hiring events in Texas for future opportunities, but this Charlotte position starts immediately.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve billing inquiries and technical support issues
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed KPIs for first-call resolution and satisfaction scores
- Participate in daily team huddles and training sessions
- Identify process improvement opportunities to enhance CX
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent; college degree preferred
- Reliable transportation to Charlotte office location
- Positive attitude and problem-solving mindset
- Spanish bilingual certification a major plus