Job Description
Join Austin's premier customer service team! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Austin-based clients. Enjoy the stability of weekly pay and comprehensive paid training to launch your career in customer support. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a direct impact in their community.
Our competitive compensation package includes:
- Weekly direct deposit paychecks
- Comprehensive paid training program
- Health benefits and retirement plans
- Opportunities for advancement
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet or exceed quality and productivity metrics
- Participate in continuous improvement initiatives
- Represent our brand with professionalism and empathy
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to navigate multiple systems simultaneously
- Flexible availability including evenings/weekends
- Must pass background check and drug screen
- Austin residency required (local focus)