Job Description
Join our award-winning customer service team in Albuquerque! We're seeking passionate individuals to become the voice of our local community. No experience needed – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
Why Choose Us?
- Full paid training program (2 weeks)
- Health, dental, and vision benefits
- Performance-based bonuses
- Advancement opportunities to team lead/supervisor
- Modern downtown Albuquerque office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex escalations
- Participate in ongoing training and coaching sessions
- Represent the company with professionalism and empathy
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows OS and basic software
- Flexible schedule availability (including weekends)
- Albuquerque residency preferred (local community focus)
- No prior experience necessary – training provided
- Positive attitude and problem-solving mindset