Job Description
Join our award-winning customer service team in Atlanta! We're seeking passionate individuals to deliver exceptional support to local communities. As a cornerstone of our operations, you'll directly impact customer satisfaction while building a rewarding career with growth opportunities. Our inclusive culture offers competitive benefits, flexible scheduling, and ongoing training programs designed to elevate your professional journey.
Why Choose Us?
- Comprehensive health/dental/vision plans
- 401(k) with company matching
- Paid time off and holidays
- Tuition reimbursement
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for local clients
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
- Maintain deep knowledge of local market offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional role
- Exceptional communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Local Atlanta residency preferred