Job Description
Join Atlanta's Premier Hiring Event!
Exciting opportunity for passionate customer service professionals in Atlanta! MetroConnect Solutions is hosting an exclusive hiring event for Local Customer Service Representatives. We're seeking dynamic individuals to deliver exceptional support to our Georgia-based clients. Enjoy competitive pay, comprehensive benefits, and immediate start dates. Perfect for career changers and experienced professionals alike!
Why Join Us?
- Immediate full-time positions with day-one benefits
- On-site training and career growth opportunities
- Modern downtown Atlanta work environment
- Performance-based bonuses and incentives
Responsibilities
- Handle inbound/outbound calls and digital communications for Georgia-based clients
- Resolve customer inquiries with empathy and efficiency
- Process orders, payments, and account updates accurately
- Collaborate with Atlanta-based support teams for complex issues
- Document all interactions in CRM systems with precision
- Meet/exceed customer satisfaction and performance metrics
- Participate in weekly team training and development sessions
Qualifications
- Minimum 1 year customer service experience (local industry preferred)
- High school diploma or equivalent (college degree a plus)
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the US without sponsorship
- Must attend Atlanta hiring event on 2023-11-15