Job Description
Join our dynamic customer service team in Oklahoma City and experience the freedom of daily pay! SwiftHire Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our growing client base. As a vital part of our community-focused team, you'll handle inquiries, resolve issues, and build lasting relationships—all while earning daily for your hard work. We offer comprehensive training, flexible scheduling, and a supportive environment designed for your success.
Responsibilities
- Manage inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries using knowledge bases and CRM tools
- Document interactions accurately in our customer relationship management system
- Collaborate with team members to address complex customer escalations
- Meet daily performance metrics for call volume and resolution time
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask and adapt to changing priorities
- Strong problem-solving abilities with a customer-first mindset
- Must pass background check and drug screening