Job Description
Immediate opportunity with daily pay! Join our award-winning customer service team in Wichita, KS. We're hiring passionate professionals to deliver exceptional support while enjoying flexible scheduling and instant access to your earnings. This is your chance to build a rewarding career with a company that values your growth and work-life balance.
Why join us? • Same-day pay through our partnership with DailyPay • Paid training and career advancement paths • Comprehensive health benefits and retirement plans • Collaborative team environment with recognition programs • On-site parking and modern workspace
Our Hiring Event: We're expanding our operations and hosting exclusive hiring events in Wichita and Virginia. Apply today to secure your spot at our Wichita location!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges accurately using CRM systems
- Document interactions and maintain detailed case notes in Salesforce
- Collaborate with support teams to resolve complex issues
- Meet daily performance metrics including AHT and CSAT targets
- Identify upsell opportunities and promote company offerings
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills and empathy-driven approach
- Ability to multitask in fast-paced environment
- Flexibility to work evenings/weekends during peak seasons
- Positive attitude and problem-solving mindset
- Passing background check and drug screening required