Job Description
Are you a people-person looking to build a rewarding career in Denver, Colorado? Apex Denver Support is seeking a dedicated Local Customer Service Representative to join our growing team. We pride ourselves on providing exceptional support to our community and offer comprehensive paid training to ensure our team members are successful from day one.
In this role, you will be the first point of contact for our valued clients, handling inquiries with patience and professionalism. Whether it's resolving technical issues, processing orders, or providing product information, your voice will make a difference. We value local talent and are looking for individuals who are committed to excellence and growth.
Why Join Us?
- Paid Training Program: No experience required; we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a collaborative, supportive office setting in downtown Denver.
Take the next step in your career with Apex Denver Support. Apply today!
Responsibilities
- Answer incoming customer calls and emails with a focus on resolving issues efficiently and professionally.
- Assist customers with product troubleshooting, account inquiries, and order status updates.
- Document all customer interactions accurately in our CRM database.
- Evaluate customer needs and provide appropriate solutions or escalate complex issues to senior support staff.
- Maintain a high level of product knowledge through ongoing training and research.
- Collaborate with the team to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Ability to work full-time hours, including some weekends or holidays.
- Willingness to participate in and successfully complete our paid training program.