Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're hosting a hiring event to find passionate individuals dedicated to delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment.
As a key member of our community-focused team, you'll serve as the first point of contact for local clients, resolving inquiries with empathy and efficiency. We value authenticity, professionalism, and a commitment to Detroit's vibrant community.
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism
- Resolve product/service inquiries and complaints using established protocols
- Maintain detailed customer records in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for better customer experiences
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for on-site shifts
- Must pass background check and drug screening