Job Description
Join NexCare Connect as a Local Customer Service Representative and launch your career in a supportive environment! We're seeking passionate individuals to deliver exceptional service to our Long Beach community. This full-time position includes comprehensive paid training to equip you with the skills needed to succeed. As the first point of contact, you'll resolve inquiries, build customer loyalty, and contribute to our mission of delivering outstanding experiences. If you thrive in dynamic settings and value teamwork, apply today!
Responsibilities
- Handle inbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, service issues, and product questions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for call handling and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives in Long Beach
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office suite
- Customer service or call center experience a plus
- Reliable transportation to our Long Beach office
- Positive attitude and problem-solving mindset