Job Description
Join CitySolutions Inc. as a Local Customer Service Representative and kickstart your career in Philadelphia! We're seeking passionate individuals to deliver exceptional service to our community. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. This full-time role offers growth opportunities and the chance to make a real impact in your local area. Apply today to become part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Act as a brand ambassador for Philadelphia-based clients
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible hours including weekends
- Philadelphia residency required for local market knowledge
- Positive attitude and commitment to excellence