Job Description
Join ConnectCare Solutions as a Local Customer Service Representative in sunny Long Beach, CA! We're seeking passionate individuals to deliver exceptional service to our diverse community. Enjoy a competitive salary, comprehensive benefits, and fully paid training to launch your career. Work in a collaborative environment with growth opportunities and flexible scheduling. Make a real difference while building valuable skills in customer relations and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to ensure seamless customer experiences
- Meet/exceed performance metrics for call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level welcome)
- Strong communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Empathetic problem-solving approach
- Reliable transportation to Long Beach office
- Availability for flexible shifts (including weekends)