Job Description
Join Fresno Community Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to provide exceptional support to local residents and businesses. This immediate hire position offers a dynamic environment where your problem-solving skills directly impact customer satisfaction and community well-being. Enjoy competitive compensation, comprehensive training, and a supportive workplace culture that values your contributions. If you're ready to start your career immediately in Fresno's thriving service industry, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat
- Resolve billing issues and service complaints efficiently
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to resolve complex cases
- Document all interactions in CRM systems with precision
- Maintain knowledge of local services and community resources
- Meet/exceed monthly performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Spanish bilingual proficiency highly preferred
- Positive attitude with conflict resolution abilities
- Reliable transportation to our Fresno office