Job Description
Immediate Start Opportunity in Fresno, CA! Join our dynamic customer service team as a Local Customer Service Representative. We're seeking passionate individuals to deliver exceptional support to our community-based clients. Enjoy competitive pay, comprehensive training, and a supportive work environment with growth opportunities. No experience required—bring your positive attitude and we'll equip you with the skills to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for call quality and resolution times
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening
- Valid California driver's license preferred