Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and transform your career from the comfort of your home! We're seeking empathetic professionals to deliver exceptional support to California-based clients while enjoying flexible remote work. This role offers competitive pay, comprehensive benefits, and the opportunity to make a real impact in our vibrant Long Beach community—all while working during evening hours that suit your lifestyle.
Why ConnectCare?
• Industry-leading remote work infrastructure
• Paid training and career advancement pathways
• Health/dental/vision insurance after 60 days
• 401(k) with company matching
• Monthly performance bonuses
Responsibilities
- Handle inbound/outbound calls, emails, and chats for California-based clients
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM system with precision
- Collaborate with support teams to resolve complex escalations
- Maintain 95%+ customer satisfaction score through empathetic communication
- Adhere to HIPAA/FERPA compliance standards for all client interactions
- Participate in bi-weekly team huddles and monthly training sessions
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Exceptional written/verbal communication skills in English
- Proficiency with CRM software (Salesforce experience ideal)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during night shifts (10 PM - 6 AM PT)
- Typing speed of 40+ WPM with strong attention to detail
- Positive attitude and resilience in high-volume environments