Job Description
Join our dynamic team as a Local Customer Service Representative in Houston, TX! We're seeking dedicated professionals to deliver exceptional customer support during night shifts with immediate availability. Enjoy competitive compensation, comprehensive training, and a supportive work environment. Perfect for night owls looking to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a call center
- Exceptional verbal/written communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Immediate availability to start upon offer