Job Description
Join Elite Support Services as a Local Customer Service Representative and become the voice of excellence for our Houston-based clients! We're seeking dedicated night shift professionals to deliver exceptional customer experiences while our city sleeps. This is your opportunity to launch a rewarding career in customer service with immediate start and competitive benefits. Enjoy flexible scheduling, paid training, and a supportive team environment that values your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution times
- Identify upsell opportunities and promote company services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work night shifts (11 PM - 7 AM)
- Strong problem-solving abilities under pressure