Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're seeking dedicated professionals to deliver exceptional customer support during night shifts. Enjoy competitive pay, comprehensive benefits, and immediate career growth opportunities. If you're a problem-solver with a passion for customer satisfaction, apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to resolve escalated concerns
- Maintain detailed records of customer interactions and resolutions
- Meet/exceed performance metrics for response times and satisfaction
- Support training initiatives for new team members
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently during night shift hours
- Flexibility to adapt to changing procedures and technologies
- Positive attitude and customer-focused mindset