Job Description
Join our award-winning customer service team as a Local Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to Long Beach area residents while working remotely. Enjoy the flexibility of home-based work with competitive compensation and career growth opportunities.
Why You'll Love Working With Us:
- 100% remote work environment with flexible scheduling
- Comprehensive benefits package including health insurance and 401(k)
- Paid night shift differential ($2/hour extra)
- Professional development programs and advancement tracks
- Supportive team culture with monthly virtual meetups
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat for Long Beach residents
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with local partners to resolve complex service disruptions
- Maintain detailed knowledge of Long Beach-specific services and resources
- Meet/exceed performance metrics including CSAT and FCR targets
- Participate in weekly team training sessions and knowledge sharing
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Exceptional communication skills with clear, professional phone etiquette
- Ability to troubleshoot technical issues independently
- Strong typing skills (40+ WPM) and CRM proficiency
- Reliable high-speed internet and dedicated home office space
- Availability to work 11 PM - 7 AM Pacific Time (5 nights/week)
- Knowledge of Long Beach area services preferred