Job Description
Join our award-winning call center team in Austin, TX with weekly pay and comprehensive paid training! We're seeking motivated Customer Service Representatives to deliver exceptional support while building rewarding careers in a fast-paced environment. Enjoy competitive compensation, flexible scheduling options, and advancement opportunities within our growing organization.
What We Offer:
- Weekly paycheck (no more waiting for bi-monthly pay!)
- 2-week paid training program
- Comprehensive health benefits after 60 days
- 401(k) with company match
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound customer calls regarding account inquiries, billing questions, and product support
- Resolve customer issues using CRM systems and internal knowledge bases
- Maintain detailed and accurate call documentation in compliance with company policies
- Meet or exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training sessions to enhance product knowledge and skills
- Adapt to changing processes and technologies in the telecommunications sector
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Minimum 1 year customer service or call center experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in typing (minimum 35 WPM) and basic computer applications
- Ability to work flexible shifts including evenings, weekends, and holidays
- Must pass criminal background check and drug screening
- Authorized to work in the United States without sponsorship