Job Description
Join our dynamic team at Oakland Community Services as a Local Customer Service Representative! We're hosting an exclusive hiring event to find passionate individuals dedicated to delivering exceptional support to our Oakland community. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to make a real impact in your neighborhood. Bring your local knowledge and customer service expertise to help us build stronger connections with the residents of Oakland.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and service requests using CRM systems
- Collaborate with cross-functional teams to address complex issues
- Maintain accurate customer records and documentation
- Identify opportunities to improve service quality and customer satisfaction
- Participate in community outreach initiatives to build local relationships
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in local service industry
- Strong communication skills with multilingual abilities (Spanish a plus)
- Proficiency in CRM software and Microsoft Office Suite
- Deep knowledge of Oakland neighborhoods and local resources
- Ability to work flexible hours including weekends for community events
- Valid California driver's license and reliable transportation
- Background check and drug screen required