Job Description
Join Oakland Connect Solutions as a Local Customer Service Representative and kickstart your career in customer support! We're seeking passionate individuals to deliver exceptional service to our Oakland community. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters. Help us build stronger customer relationships while advancing your professional journey in the heart of Oakland.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve escalated concerns
- Meet performance metrics for response time and resolution quality
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for better customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and resilience in handling challenging situations
- Basic computer proficiency with typing speed of 35+ WPM
- Reliable transportation to our Oakland headquarters
- Commitment to providing exceptional service
- Must pass background check and drug screening