Job Description
Launch your customer service career in Denver with our comprehensive paid training program! Denver Solutions Inc. is seeking passionate individuals to join our award-winning support team. We invest in our people through industry-leading training programs, competitive compensation, and clear career advancement paths. Enjoy a modern workspace in Denver's vibrant tech hub while making meaningful connections with local customers.
Why Join Us?
- Full paid training (4 weeks, 40 hours/week)
- Health, dental, and vision benefits
- Tuition reimbursement for continued education
- Performance-based quarterly bonuses
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues using CRM systems with 95% resolution rate
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce with 100% compliance
- Collaborate with technical teams for complex issue escalation
- Maintain 95% customer satisfaction score (CSAT)
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Ability to pass background check and drug screen
- Valid Colorado driver's license (if field visits required)
- Spanish fluency a plus
- Ability to work rotating weekends