Job Description
Join CityConnect Services as a Local Customer Service Representative and become the heart of our Dallas community! We're seeking empathetic professionals to deliver exceptional support to our local clients. This part-time role offers immediate start opportunities with flexible scheduling and competitive compensation. Perfect for students, career changers, or anyone seeking meaningful part-time work in Dallas. Enjoy comprehensive training, a supportive team environment, and the satisfaction of making a direct impact on local residents' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person channels with professionalism and empathy
- Resolve billing, service, and account issues using CRM systems while maintaining accuracy
- Process orders, returns, and service requests according to company protocols
- Collaborate with technical teams to resolve complex customer escalations
- Document all interactions in CRM systems and maintain detailed records
- Identify opportunities to improve customer experience and suggest process enhancements
- Adhere to all privacy regulations and company compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in local business environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving skills with customer-focused mindset
- Flexibility to work evenings/weekends as per business needs
- Valid Texas driver's license (for occasional field visits)