Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our Portland community! We're seeking passionate professionals to deliver exceptional support remotely while representing our local values. Enjoy competitive pay, comprehensive benefits, and a flexible work-from-home setup. As a key player in our customer success team, you'll resolve inquiries with empathy and efficiency—making a tangible impact on your neighbors' experiences. Grow your career with a company invested in your development and community engagement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with Portland-centric knowledge
- Resolve service issues using CRM tools while maintaining 95%+ satisfaction metrics
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Collaborate with local partners to resolve community-specific service challenges
- Proactively identify process improvements for Portland market operations
- Participate in bi-weekly team meetings and quarterly skill development workshops
Qualifications
- Minimum 1 year customer service experience with remote work exposure
- Deep familiarity with Portland neighborhoods, businesses, and cultural nuances
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional communication skills with clear, empathetic phone presence
- High-speed home internet and quiet dedicated workspace
- Ability to work flexible hours including weekends during peak seasons
- Valid Oregon residency required for local market knowledge verification