Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. This role is perfect for night owls looking to build a rewarding career in customer service with growth opportunities.
At Omaha Customer Solutions, we value our employees and offer a comprehensive benefits package including health insurance, 401(k) matching, and paid time off. Our modern downtown Omaha facility provides a comfortable, tech-enabled workspace with free parking and on-site amenities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in our CRM system and follow escalation protocols
- Collaborate with team members to share best practices and improve service quality
- Meet/exceed performance targets including call handling time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service experience in a call center environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication skills with ability to de-escalate situations
- Ability to work independently during night shift hours (11 PM - 7 AM)
- Flexible schedule availability including weekends and holidays
- Basic knowledge of CRM systems (Salesforce experience a plus)
- Passion for helping others and commitment to service excellence