Job Description
Join our dynamic team as a Local Customer Service Representative in Cleveland, OH! We're seeking passionate individuals to deliver exceptional weekend support to our valued clients. This is your opportunity to make an immediate impact while enjoying competitive pay and a supportive work environment. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Maintain product knowledge through ongoing training modules
- Meet/exceed performance metrics for response time and resolution
- Support weekend operations (Saturday/Sunday shifts available)
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Cleveland location
- Immediate availability for weekend shifts
- Positive attitude and team player mentality