Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our Oakland community! We're seeking empathetic professionals to deliver exceptional service during weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Perfect for candidates seeking weekend-only hours while making a meaningful impact locally.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with professionalism
- Resolve customer issues efficiently using CRM systems and established protocols
- Document interactions accurately in Salesforce while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex service challenges
- Contribute to continuous improvement initiatives for service quality
- Participate in quarterly service training and development programs
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local community settings
- Exceptional verbal/written communication in English and Spanish
- Proficiency with Salesforce and Microsoft Office Suite
- Strong problem-solving skills with conflict resolution expertise
- Ability to work independently in fast-paced weekend environments
- Valid California driver's license for occasional local travel